You may return your item(s) to us within 14 days of receiving your order. We ask that the item(s) are returned in their original, unworn, unwashed, as new condition. Items which have been worn, washed or are damaged in any way will invalidate this offer. Each Item is quality checked by ourselves before being posted.
Please note: You will be liable to cover the postage costs of the returned items. We strongly advise using a signed for delivery when returning items, as we cannot be responsible for any returns that are lost in the post.
If you intend to return any item please contact us first at aventusequestrian@outlook.com, giving your contact details, order number and any details relevant to the required return process.
Exchange
If you would like to return the item(s) for an exchange please contact us and let us know whether you want the same product in a different size or a different product from our website, and we will let you know what you need to do from here.
Please note: some products on our website have limited stock so we can only exchange for different sizes/products where applicable.
We will post out the exchange item(s) free of charge, as soon as the unwanted item(s) is received, inspected for damage, and any extra costs are paid.
Sale items (if applicable)
If your item(s) was bought at a reduced price or using an offer, you will only be credited the amount that you paid for the product at the time. You may therefore incur extra costs for the chosen exchange item.
Refund